VIP sends a number of different emails to users. You can customize the templates for some of these emails. Once customized, VIP will use your template when it sends these emails to users.

Email as a credential templates:

	Send Security Code for Credential Registration: VIP sends the security code in the Send Security Code for Credential Registration email template if DeliverOTP is set to true in Register API call. Otherwise, VIP does not send an email to the user and you must notify the user of the credential registration (for example, through your client app or an out of band channel).
	Credential registered (Credential Registration): VIP sends a notification if a user registers a new credential in My VIP.
	Credential registered by an administrator (Credential Registration by Administrator): VIP sends a notification if an administrator registers a new credential on behalf of a user in VIP Manager.
	Credential modified (Credential Modification): VIP sends a notification if a user modifies the credential friendly name in My VIP.
	Credential Modification by Administrator: VIP sends a notification if an administrator modifies the credential friendly name on behalf of a user in VIP Manager.
	Credential Removal: VIP sends a notification if a user removes a credential through My VIP.
	Credential Removal by Administrator: VIP sends a notification if an administrator removes a credential on behalf of a user through VIP Manager.
	Device Remembered: VIP sends a notification if a user sets a device as remembered in the VIP Login authentication flow.
	Remembered device friendly name is modified (Remembered Device Modification): VIP sends a notification if a user modifies the friendly name of a Remembered Device in My VIP.
	Remembered device friendly name is modified by an administrator (Remembered Device Modification by Administrator): VIP sends a notification if an administrator modifies the friendly name of a Remembered Device in VIP Manager.
	Remembered device setting is removed (Remembered Device Removal): VIP sends a notification if a user removes the Remembered Device setting in My VIP.
	Remembered device setting is removed by an administrator (Remembered Device Removal by Administrator): VIP sends a notification if an administrator removes the Remembered Device setting in VIP Manager.
	Send Security Code for authentication: VIP sends the security code in the Send Security Code for authentication email template if: The enterprise client calls the SendOTP Web Service API call. The enterprise client calls the sendOtp User Service API call. An administrator sends a security code to the user from VIP Manager.
	Send a temporary security code (Send Temporary Passcode): VIP sends the security code in the Send Temporary Passcode email template if: The enterprise client calls the SendTemporaryPassword Web Service API. The enterprise client calls the setTemporaryPasscode User Service API. An administrator sends a security code to the user from VIP Manager.
	Send Security Code for transactions: VIP sends the security code in the Send Security Code for transactions email template if the enterprise client calls the DeliverTxnOTP Web Service API, or if an administrator sends a temporary security code to the user from VIP Manager.
	An administrator generates/modifies a temporary security code (Generate/Modify Temporary Passcode by Administrator (for Users)): VIP sends a notification if an administrator generates a temporary security code on behalf of a user from the Manage Users page in VIP Manager. The notification does not include the security code; the administrator must communicate the security code separately.
	An administrator generates/modifies a temporary security code (Generate/Modify Temporary Passcode by Administrator (for Credentials)): VIP sends a notification if an administrator generates a temporary security code on behalf of a user from the Manage Credentials page in VIP Manager. The notification includes credential information but does not include the security code; the administrator must communicate the security code separately.
	Send a temporary passcode out-of-band (Send Temporary Passcode thru OOB (can include user details)): VIP sends the security code in the Send Temporary Passcode thru OOB email template if the user selects their email address as the OOB option when logging in with VIP Login, or if an administrator sends a security code to the user from VIP Manager.
	Credential registered to the user during authentication (Inline Credential Registration): VIP sends a notification to the user when VIP registers an out-of-band credential (Email, SMS, or Voice Call) during authentication using VIP Login.

To customize an email, select whether to use a Symantec-branded template or a Basic template. The Symantec-branded template includes the body text and a Symantec-branded header and footer. The Basic template includes only the body text. Then, select the appropriate template, and add a subject line (up to 988 alphanumeric characters only). Enter your customized email text in the Body field. You can use only plain text or HTML format, and the body text cannot exceed 1000 characters. JavaScript and XSS code are automatically removed.

You can use the Insert Variable dropdown to add variable codes to the template (you can also enter them manually). VIP replaces these codes with the actual value in the emails sent to users. Although the order does not matter, you must use all of the required variables at least once in your template. Only variables marked Optional can be omitted.

To include images, enter the full path to the image. You must use https://. VIP supports the .webp, JPEG, PNG, and GIF image formats.

Click Preview at any time to see how the email will appear to the user. Save the template when you are done. You can also discard your changes to revert to the last saved version, or reset the template to the default to erase any previously saved template.