Before a new member account can get started using VIP Manager, you must create an initial administrator to manage that account. To create the initial administrator, locate the account on the Member Account Setup page, or use the Find Member Accounts page to search for the account.

Important: If you have already created an initial administrator for an account, the account will not be listed on the Member Account Setup page, and you cannot find the account using the Find Member Accounts page.

When you create an initial administrator for an account, the initial administrator must have sufficient privileges to use all of the customer-facing features in the online tool (VIP Account Management, Credential Settings, and Credential Reports). Use the Find Member Accounts page to search for a specific VIP member organization.

	Select Account in the navigation bar at the top of the page.
	Click Find Member Accounts in the Links pane on the right side of the page.
	Select a category from the Search For drop-down list, and enter the appropriate search criteria: If you are searching for an account by organization, organizational unit, or jurisdiction hash, type the data in the Search Criteria field. You can search for either whole words or the first few characters of a word for the organization or organizational unit. Searches for jurisdiction hash must be an exact match. If you are searching for an account by the contact email address, enter the email address of the Corporate Contact, Technical Contact, or Billing Contact assigned to an account. You can search for whole email addresses or a partial email address. VIP Manager does not support wildcard searches. If you are searching for an account by member type or service type, select an option from the applicable Search Criteria drop-down list. If you are searching for an account by the date it will expire, select a date range from the Time Span drop-down list or enter your own start and end dates. If you are searching for an account by its account status, select a status option from the Search Criteria drop-down list. If you are searching for an account by the Sales Order Number or the Serial Number, you can search for the whole number or a partial number.
	Click Search. Your search results are displayed in the Member Accounts table.

To view account information, dynamic provisioning order details, or a history of audit notes for an individual VIP member account, follow the steps below. You can also access a registration file for download.

	Find the member account as described in Find Member Accounts.
	Click the organization's name in the Organization column of the Member Accounts table.
	Select the applicable tab for viewing or file download.

The following steps are provided for VIP accounts migrated from AMT. When using VIP Manager, the administrator accounts for corporate and technical contacts are created as part of the account enrollment and approval process.

To create a VIP administrator account for an organization's technical contact:

	Find the member account as described in Find Member Accounts.
	Click Create Admin in the Action column of the Member Accounts table for the particular account.
	On the Create Administrator page, verify the account details, and provide applicable comments in the Audit Notes field.
	Click Create Administrator. A status message appears at the top of the Member Accounts page that indicates whether the VIP administrator account has been successfully created.

For existing VIP member accounts, you can edit account information, edit dynamic provisioning orders, or delete dynamic provisioning orders:

	Find the member account as described in Find Member Accounts.
	Click Edit in the Action column of the Member Accounts table for the particular account.
	On the Account Summary page, select the applicable tab to view specific details of the account. To edit account information, Click the Edit link for the appropriate information table. Modify the account information, and provide applicable comments in the Audit Notes field. Click Save Changes. A status message appears at the top of the Account Summary page that indicates whether the account has been successfully modified. To edit dynamic provisioning order details: Click the Edit link for an individual sales order within the Action column of the Dynamic Provisioning Order Information table. Modify the quantity or expiration date, and provide applicable comments in the Audit Notes field. Click Save Changes. A status message appears at the top of the Dynamic Provisioning Orders page that indicates whether the order has been successfully modified. To delete a dynamic provisioning order: Click the Delete link for an individual sales order within the Action column of the Dynamic Provisioning Order Information table. On the confirmation page, provide your comments in the Audit Notes field. Click Delete Order to remove the dynamic provisioning order from the account. A status message appears at the top of the Account Summary page that indicates whether the order has been successfully deleted.

For existing VIP member accounts, you can enable and disable the following account features:

	Self Service Portal Policy for SMS (Text Message): Allow member accounts to support SMS (Text Message) credentials through the Self Service Portal policy.
	Self Service Portal Policy for Voice Call: Allow member accounts to support Voice Call credentials through the Self Service Portal policy.
	Out-of-Band Authentication - Voice: Allow member accounts to configure VIP Manager to send requests to verify transactions to users through voice calls.
	Out-of-Band Authentication - SMS: Allow member accounts to configure VIP Manager to send requests to verify transactions to users through SMS text messages.
	Out-of-Band Authentication - Email: Allow member accounts to configure VIP Manager to send requests to verify transactions to users through Email messages.
	To enable or disable these features:
	Find the member account as described in Find Member Accounts.
	Click Edit in the Action column of the Member Accounts table for the particular account.
	On the Account Summary page, select the Features tab to view the features currently enabled.
	To edit account information, Click the Edit link. Select or de-select the feature you wish to modify. Click Modify. A status message appears at the top of the Account Summary page that indicates whether the account has been successfully modified.

To add new dynamic provisioning order information for a particular member account:

	Find the member account as described in Find Member Accounts.
	Click Edit in the Action column of the Member Accounts table for the particular account.
	On the Account Summary page, select the Dynamic Provisioning tab.
	Click Add New Order Information.
	On the Add Dynamic Provisioning Order Information page, enter all required information, and provide applicable comments in the Audit Notes field.
	Click Add Order. A status message appears at the top of the Account Summary page that indicates whether the order information has been successfully added to the database.

If you decide to suspend a member account, the suspended organization can no longer Sign In to VIP Manager or use VIP services to validate credentials. To suspend a VIP member account:

	Find the member account as described in Find Member Accounts.
	Click Suspend in the Action column of the Member Accounts table for the particular account.
	On the confirmation page, provide applicable comments in the Audit Notes field.
	Click Suspend Account. A status message appears at the top of the Find Member Accounts page that indicates whether the member account has been successfully suspended.

You can delete a member account that is currently suspended. To delete a suspended VIP member account from the Member Accounts table:

	Find the member account as described in Find Member Accounts.
	Click Delete in the Action column of the Member Accounts table for the particular account.
	On the confirmation page, provide applicable comments in the Audit Notes field.
	Click Delete Account. A status message appears at the top of the Find Member Accounts page that indicates whether the member account has been successfully removed.

Note: When deleting a member account, all users associated with the organization are also removed. You can reactivate a member account that is currently suspended. To reactivate a suspended VIP member account:

	Find the member account as described in Find Member Accounts.
	Click Reactivate in the Action column of the Member Accounts table for the particular account.
	On the confirmation page, provide applicable comments in the Audit Notes field.
	Click Reactivate Account to change the status of the account to Active. A status message appears at the top of the Find Member Accounts page that indicates whether the member account has been successfully reactivated.